Privacy Policy
Remarkable Sweet Shop (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information in accordance with the New Zealand Privacy Act 2020.
By using our website or purchasing from us, you agree to the practices described in this policy.
What personal information we collect
We collect only the personal information reasonably necessary to operate our business and fulfil your orders.
Information you provide to us
This may include:
- Your name
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed securely by third-party payment providers — we do not store full card details)
- Order history and preferences
- Any information you choose to provide when contacting us
Some information is required to process orders (for example, delivery details). Other information may be optional.
Optional information
From time to time, we may invite customers to provide optional information (such as preferences or feedback) to help us improve our products and marketing. Providing this information is entirely voluntary and is not required to complete a purchase.
Automatic information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type and device information
- Pages viewed and actions taken on our site
- Approximate location (city/region level)
This information helps us understand how our website is used and improve performance and user experience.
Cookies and analytics
Our website uses cookies and similar technologies to:
- Enable core site functionality (such as shopping carts)
- Remember preferences
- Measure site usage and performance
We may use third-party analytics tools (such as Google Analytics) to help us understand visitor behaviour. These tools collect information in an aggregated and anonymised form where possible.
You can control or disable cookies through your browser settings. Please note that some website features may not function properly without cookies enabled.
How we use your information
We use personal information for the following purposes:
- Processing and fulfilling orders
- Communicating with you about your purchases
- Providing customer support
- Improving our products, services, and website
- Sending marketing communications only where you have opted in
- Meeting legal and regulatory obligations
We do not use personal information in ways that are unrelated to these purposes.
Who we share information with
We do not sell customer information.
We may share personal information with trusted service providers who help us operate our business, such as:
- Payment processors
- Courier and delivery services
- Website hosting and IT providers
- Email and marketing platforms (where consent has been given)
These providers may only use personal information to perform services on our behalf and are required to protect it appropriately.
We may also disclose information where required by law or to protect the rights, safety, or property of Remarkable Sweet Shop or others.
Marketing communications
If you subscribe to our mailing list, we may send you marketing emails.
You can unsubscribe at any time using the link in our emails or by contacting us.
Children’s privacy
Our website and products are intended for purchase by adults. We do not knowingly collect personal information from children under 16 without parental involvement. If you believe we have collected such information in error, please contact us and we will take appropriate steps to remove it.
Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the law.
How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. This includes secure systems, restricted access, and reputable third-party service providers.
Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact us
If you have any questions or concerns about privacy, please contact:
Email: websales@rss.co.nz
