Shipping & Returns

Shipping Policies

Shipping will be paid for by the buyer in the amount agreed upon by The Remarkable Sweet Shop Ltd. at the time of purchase. If an item is lost during shipping (domestically), the total cost of item, including shipping, will be refunded to the buyer by The Remarkable Sweet Shop Ltd. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, The Remarkable Sweet Shop Ltd. will not be held responsible. International shipping of bottles or cans are not allowed. 

Shipping Charges

Within New Zeland International Shipping
Always FREE  Air Mail: Calculated when ordering




Within NZ:

All domestic orders are handled by CourierPost New Zealand. Please allow one to two days for processing of orders submitted on Saturday and Sunday, and an additional two business days for delivery of goods. Goods do not require a signature for delivery.

Outside NZ:

All International orders are shipped with NZ Post. Please allow one to two days for processing of orders submitted on Saturday and Sunday, and an additional three to ten business days for delivery of goods.  Parcel tracking is NOT offered by NZ Post on International Shipping. 

Below is a list of countries we currently ship to:

Argentina
Aruba
Australia
Austria
Bahamas
Bahrain
Belgium
Bermuda
Brazil
Bulgaria
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Dominican Republic
Fiji
Finland
France
Germany
Greece
Greenland
Guam

Guatemala
Haiti
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Korea
Latvia
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Moldova
Monaco
Morocco
Netherlands
New Caledonia
New Zealand
Norway
Panama
Peru
Philippines

Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Samoa
Saudi Arabia
Singapore
Slovak Republic
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Tonga
Trinidad
Trinidad and Tobago
Ukraine
United Kingdom
Uruguay
US Virgin Islands
Venezuela
Vietnam
Virgin Islands

If your country is not listed, please contact us via email (websales@rss.co.nz
Unfortunately, we are unable to ship our goods to the USA, Canada, Mexico and other North American Countries.

 

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your bank account or Credit Card. If an item is unsatisfactory, a written explanation via e-mail is needed before the item may be considered for a refund. Refunds and exchanges are granted on a case-by-case basis. All inquiries can be submitted to admin@rss.co.nz.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.

December Fudge Flavour of the Month

French Toast with Maple

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